MunchMart Cafe App – User Terms & Policies

Last Updated: January 2026

1. About MunchMart Cafe App

MunchMart Cafe App is a food ordering platform that allows users to discover, browse, and order food items from nearby cafés and restaurants based on the user's location. The app connects users with food vendors and facilitates digital ordering.

2. User Eligibility

To use the app:

• You must be at least 18 years old or have parental or guardian consent
• You must provide accurate, current, and complete information
• You are responsible for all activity performed through your account

3. Location-Based Services (Important Disclosure)

Location access is required to:

• Show nearby cafés and restaurants
• Calculate delivery feasibility and distance

Location data:

• Is used only when required for app functionality
• Is not continuously tracked in the background
• May be disabled by the user, but doing so may limit app features

4. Data Collection & Usage

To provide core services, MunchMart collects limited user data, including:

• Basic profile information (name, phone number, email address)
• Location data (used for nearby restaurant discovery)
• Order details and order history
• Payment transaction status (payment details such as card numbers are not stored)

5. Purpose of Data Collection

User data is collected strictly for the following purposes:

• Creating and managing user accounts
• Displaying nearby cafés and restaurants
• Processing food orders and deliveries
• Providing order history and customer support
• Improving app performance and user experience

6. Data Storage & Sharing

User data is securely stored and protected. Necessary information such as name, order details, and location may be shared with restaurants and delivery partners only to fulfill orders and provide service.

MunchMart does not sell user data to third parties.

7. Orders & Payments

• All orders are subject to restaurant availability and acceptance
• Menu items, prices, and preparation are controlled by restaurants
• Once an order is confirmed, it generally cannot be modified or cancelled
• Payments must be made using supported payment methods only

8. Delivery & Pick-up

• Delivery and preparation times shown in the app are estimates and not guaranteed
• MunchMart is not responsible for delays caused by restaurants or delivery partners
• Users must provide accurate delivery or pick-up details
• Incorrect details may result in delayed or failed delivery without refund

9. Refunds & Cancellations

• Refunds follow restaurant-specific policies
• Refunds may apply in cases of non-delivery, wrong items, or verified quality issues
• Restaurant contact details may be shared to resolve refund-related issues
• Refund processing time depends on the payment method used

10. User Responsibilities

Users must:

• Use the app lawfully and responsibly
• Provide truthful and accurate information
• Avoid abusive, fraudulent, or harmful behavior
• Not attempt to hack, misuse, or disrupt app services

11. Restaurant Responsibility

Restaurants are solely responsible for:

• Food quality, hygiene, and freshness
• Pricing, preparation, and packaging
• Compliance with food safety laws and regulations

MunchMart acts only as a technology platform connecting users and restaurants.

12. Ratings & Reviews

• Users may submit honest ratings and reviews based on their experience
• Fake, misleading, or offensive reviews may be removed
• Review misuse may result in account action

13. Account Suspension or Termination

MunchMart reserves the right to suspend or terminate user accounts for:

• Policy violations
• Fraudulent or abusive behavior
• Illegal or harmful activities

14. Limitation of Liability

MunchMart is not liable for:

• Food quality or hygiene issues
• Allergic reactions
• Delivery delays
• Losses arising from restaurant or delivery partner actions

15. Changes to Terms

These Terms & Policies may be updated periodically. Continued use of the app after updates indicates acceptance of the revised terms.

16. Contact Information

For questions or support:

• Email: support@munchmartfoods.com
• App Name: MunchMart Cafe App